NightWatch AI Privacy Policy

NightWatch AI collects only the minimum information necessary to operate the after-hours triage service. This includes: • Agency name, contact email, and contact phone number provided during registration. • Inbound phone numbers of callers (caregivers or family members) for call routing purposes. • Sanitized, de-identified call summaries — all Protected Health Information (PHI) including patient names, dates of birth, medications, and diagnoses is stripped before any data is stored. We do NOT store raw audio recordings. All audio is streamed in real-time and permanently deleted upon call completion.

Information collected is used solely to: • Route after-hours calls to the appropriate on-call personnel. • Generate sanitized, PHI-free call summaries for agency operational records. • Send SMS alerts to designated on-call staff in the event of an escalated call. • Maintain service functionality and security. We do not use your information for marketing, advertising, or any purpose beyond direct service delivery. Mobile numbers collected for the purpose of SMS notifications are used strictly for internal operational routing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

NightWatch AI sends automated operational logistics alerts, internal staffing updates, and field call-off notifications to registered agency personnel who have voluntarily opted in. No marketing or promotional content is sent. SMS OPT-IN IS COMPLETELY OPTIONAL. Opting in to receive SMS alerts is not required to create an account, access the NightWatch AI platform, complete any transaction, or maintain employment. Users who do not opt in retain full access to all NightWatch AI features. How Users Opt-In: Agency personnel may voluntarily opt in to SMS alerts via two distinct methods: 1. Digital Opt-In (Secure Dashboard): After their account is fully created and active, employees may log into the NightWatch AI dashboard, navigate to Notification Preferences, enter their mobile phone number, and manually check the clearly labeled optional checkbox: "Opt-in to optional operational SMS alerts from NightWatch AI (Optional)." The checkbox is unchecked by default. Saving account settings does NOT require checking this box. 2. Paper Opt-In: Agency personnel may alternatively sign a standalone paper opt-in form at any time — separate from any account creation or employment paperwork — to request SMS dispatch configuration. Terms & Opt-Out: Message frequency varies. Message and data rates may apply. You can cancel the SMS service at any time by replying STOP to any message. For support, reply HELP, email shannon@thehighbridgeagency.com, or call 612-743-0225.

NightWatch AI is engineered with a Zero-Data-Retention architecture specifically designed to protect Protected Health Information (PHI) under HIPAA: • Audio recordings are streamed and deleted instantly upon call completion — they are never written to disk or stored in any database. • Call transcripts undergo automated PHI sanitization before any record is saved. Names, dates of birth, medications, diagnoses, and other identifying information are replaced with generic placeholders. • No raw PHI ever persists in our database dashboard. • Our voice processing network operates in strict HIPAA-Privacy Mode end-to-end. Agencies using NightWatch AI remain 100% compliant with state and federal regulations automatically.

We do not sell, rent, or share your personal information or your callers' information with third parties for commercial purposes. Data may be shared only in the following limited circumstances: • With telephony infrastructure providers strictly for the purpose of call routing and delivery (under HIPAA-compliant Business Associate Agreements where applicable). • As required by law, court order, or government regulation. No marketing or advertising data sharing occurs.

NightWatch AI operates under a strict minimum-retention policy: • Audio recordings: Deleted immediately upon call completion. Zero retention. • Sanitized call summaries: Retained for operational and compliance purposes as configured by your agency administrator. • Agency account information: Retained for the duration of the active service agreement. • On-call roster data: Managed and retained solely at the discretion of the agency administrator. You may request deletion of your agency's data by contacting us directly.

NightWatch AI employs industry-standard security measures including: • Encrypted data transmission (TLS) for all API communications. • Access controls limiting data visibility to authorized agency administrators only. • Regular security reviews and adherence to HIPAA technical safeguard requirements. Despite these measures, no system is 100% impenetrable. We encourage agencies to maintain strong access credentials and report any suspected security issues immediately.

Depending on your jurisdiction, you may have the right to: • Access the personal information we hold about your agency account. • Request correction of inaccurate information. • Request deletion of your account and associated data. • Opt out of SMS communications at any time by replying STOP. To exercise any of these rights, contact us at the information provided below.

If you have questions about this Privacy Policy or our data practices, please contact us: NightWatch AI Email: shannon@thehighbridgeagency.com For urgent HIPAA-related concerns or to report a potential data breach, please contact us immediately at the email above.

NightWatch AI is a product of The Highbridge Agency. Corporate Headquarters: 33 Wentworth Ave E Suite 365 West St Paul, MN 55118 Contact Email: shannon@thehighbridgeagency.com Support Phone: 612-743-0225